Every agent we ship has a hand-off point. Not because the model is weak, but because good systems know their limits and say so.
Designing the hand-off
We decide in advance which cases go to a person: high value, low confidence, or anything new. The agent attaches its reasoning, so the reviewer starts from context instead of from zero.
Why it builds trust
Teams adopt automation faster when they can see what it did and step in easily. The hand-off is the feature that makes the rest of the system believable.