Launch is the start, not the finish. Tools change, volumes grow and edge cases appear. A retainer keeps the system honest.
Week to week
We watch the logs, review flagged cases, and tune prompts and rules where the agent hesitates. Most months include one small new automation that the team asked for.
What you get
A short monthly report: hours saved, cases handled, issues fixed, and what we recommend next. No surprises and no black boxes.