In short
A scheduling agent confirms visits, handles reschedules over text and keeps the calendar and insurance notes in sync across four clinics.
The problem
Four clinics, one overloaded phone line. Front-desk staff spent most of the morning confirming appointments and juggling reschedules instead of greeting patients.
What we built
A text-based scheduling agent that confirms visits, offers open slots when patients need to move, and writes every change back to the practice system. It never books outside rules the clinics set.
The result
Staff reclaimed roughly forty-one hours a week across the group, and no-shows fell as confirmations went out on time, every time.
